Chris Wilkinson
Learning Strategist | Learning Experience Leader | Ai innovator | SaaS | CPaaS | R&D | Support Enablement | GTM
About
I am a hands-on strategic L&D leader and innovation catalyst with over 15 years of experience driving operational excellence in global SaaS and R&D environments through AI-integrated workflows, cross-functional leadership, and scalable talent development frameworks.
What do I Offer?
A background in building technical training and developmental programs for software, soft skills, associate to C-Suite talent development, performance support, GTM, and engineering teams.My management style is built on clear communication, clear goals, and giving experienced teams the room to do their best work.Because I bring deep technical skills myself, I don't just manage projects; I dive into the details with my team to help them solve complex problems and mentor them through technical roadblocks.By connecting technical project requirements with practical training goals, I help teams stay aligned, work efficiently, and deliver high-quality programs on time.
My tech stack includes:
Instructional Design - Articulate 360 (Storyline, Rise), Maestro, Adobe Captivate, Adobe Creative Cloud (Photoshop, Audition, Firefly), TechSmith (Camtasia, Snagit), Audacity
Generative AI - Gemini, NotebookLM, ChatGPT, Claude, Rise AI, AI-driven content synthesis & workflow automation
Web & Infrastructure - Cloudflare (DMARC, Domain Management), Carrd
Methodologies - Action Mapping, Agile Instructional Design (SAM / Iterative ADDIE), LIFW, AI-Assisted Content Synthesis & Rapid Prototyping
LMS Learning Operations - Cornerstone, Docebo, LinkedIn Learning
Project & Collab - Airtable, Jira, Confluence, MS Teams, Slack, Google Suite
Want to know more?
Click Contact
Want to see more?
Click Samples
Samples
A Note on My Portfolio & Confidentiality
To complement my professional profile, this space highlights key milestones, instructional design frameworks, and AI-enhanced content developed throughout my career in Learning & Development.Because much of this work was built globally for multi-billion-dollar enterprise environments, specific internal data and proprietary platforms are protected by strict corporate compliance policies.Instead, the high-level concepts and modern methodologies shared here illustrate my consistent ability to scale learning architecture, drive R&D enablement, and leverage cutting-edge automation toolsets to deliver continuous organizational impact.
1.0 Ai + Articulate 360
My use case, in Q4 2025,"Take these 16 hours of unedited Zoom group recordings from one specific audience, and the three different versions of the presentations, and put them in the LMS and make it relevant for multiple audiences."Click More to see the result.
2.0 AI Ethics in a Global Economy
What is faster than the growth of AI?
The risks associated with AI.Article 4 of the EU AI Act mandates AI literacy to prevent misuse, and while it carries no direct, standalone fine, a lack of compliance can serve as an aggravating factor that escalates penalties for other violations, potentially reaching up to €15 million or 3% of global turnover.Click More to see how I address it...or how I don't?
3.0 Chatgpt interacting with Articulate Storyline
Are you done with Storyline comparing a user's response to a hardcoded template regardless of what they input?In the next example, ChatGPT reads the input and presents personalized feedback.Click More to see an example.
Other Assets
Beyond core e-learning modules, my portfolio spans a diverse mix of cross-functional assets designed to meet complex, enterprise-wide enablement challenges.
Ai Ethics starts with Literacy
Ethics Starts with AI LiteracyTo exercise risk mitigation, businesses need to understand the legislative landscape and become AI literate. Using the EU AI Article 4 legislation as an example, this entails a three-tier strategy:Tier 1: Baseline - Mandatory basics for the entire organization.
Tier 2: Functional - HR, Marketing, & Operations
Tier 3: Expert - Leadership, Legal, & Technical TeamsBut how do I create initial courses to meet all the regulatory requirements and how do prove compliance?
I don't.
Elements of AI: A completely free, highly regarded introductory series.
Do NOT Reinvent the Wheel
FREE regulatory compliance courses exist today for each tier of the organization. This includes Microsoft A Literacy, Elements of AI, CeDAR, and Google AI Essentials, among others.These courses meet EU regulatory compliance standads and provide auditable certificates of completion. Leaving the company resources free to focus on the business.Bottomline: Be strategic.
Curate over create and look beyond your four walls. By selecting existing high-quality resources, it is sometimes more efficient than building them from scratch.
AI + Articulate 360
Tools: NotebookLM, Gemini AI, Articulate Rise AI
Note
Throughout the process, needs and audience analysis, SME engagement, and most importantly, keeping the human in the validation process were integral for success.
**Ai Models Used to Compress the Development Lifecycle ***
1. Gathered the source content and supplemented with SOPs, SME meetings, Confluence pages, etc.
2. Utilized AI to suggest a content structure.
3. Mapped the tasks to roles, and accuracy was validated.
4. Developed each task as a microlearning and uploaded the document to Articulate Rise AI to generate the base course structure.
5. Knowledge checks with powerful distractors were developed with AI and hosted in a question pool.
6. Interactive and creative elements were implemented to ensure the learner was engaging.
* The first "introductory" component is presented below. Other components were structural and operational.
Rise Review
Output
The content was structured as a series of microlearnings and delivered in two ways:
1. As a curriculum for first-time exposure to the content in the LMS.
2. Made available as LIFW (Learning in the Flow of Work) via informal channels for performance support as required in the moment of need.Achieved Three Goals:
Stakeholder - Tracked compliance and version badged via the LMS.
End User - Empowered employees via LIFW availability, increasing successful use.
L&D - Content quickly created and, importantly, easily maintained for the rapid nature of changes being made to processes.
ChatGPT and Articulate Interactivity
Integrating an AI tool like ChatGPT with Articulate Storyline puts the power of AI right in your learners' hands.
While specific enterprise implementations remain proprietary, this abstract model illustrates my approach to blending AI automation with traditional ID frameworks for modern learning experience design.
ChatGPT and Articulate Storyline with a basic interaction.
Use case: Dynamic branching, assessments with context-relevant responses.
Ok. That is a VERY simple example. AI + Storyline is easy. Good design is the hard part.
Before promising a dynamic AI experience to your stakeholders, ask two questions:ROI: Is the juice worth the squeeze? (Do the API costs justify the outcome?)Impact: Does an AI-driven path actually help the learner master the content faster?Great instructional designers don't just build cool tech - they protect the business.Be a steward of the budget, focus on efficient training, and ensure the tech serves the design, not the other way around.
Contact me via email or check out my profile on LinkedIn below.